Shipping policy
Effective as of October 9, 2026.
Where we ship from
All orders ship from Ukraine. Every order is hand-packed and checked before shipment.
1. Delivery within Ukraine
| Method | Delivery time | Cost |
|---|---|---|
| Nova Poshta — branch, parcel locker, or courier to address | 1–3 business days | at Nova Poshta rates |
2. International shipping
We ship worldwide through Ukrposhta — small packet Prime (tracked delivery).
International shipping is already included in the product price for your region — the price you see is final, with no extra charges or fees.
Estimated delivery times are counted from the moment the parcel is handed over to Ukrposhta, including customs clearance in the destination country (based on Ukrposhta data and our own shipments, October 2026).
| Country | Delivery time |
|---|---|
| Argentina | 7–14 business days |
| Armenia | 5–10 business days |
| Australia | 10–21 business days |
| Austria | 5–10 business days |
| Azerbaijan | 5–10 business days |
| Belgium | 7–14 business days |
| Brazil | 14–28 business days |
| Bulgaria | 7–14 business days |
| Canada | 6–12 business days |
| Chile | 14–28 business days |
| China | 10–21 business days |
| Croatia | 7–14 business days |
| Cyprus | 7–14 business days |
| Czech Republic | 5–10 business days |
| Denmark | 5–10 business days |
| Estonia | 5–10 business days |
| Finland | 5–10 business days |
| France | 5–10 business days |
| Georgia | 5–10 business days |
| Germany | 5–10 business days |
| Greece | 7–14 business days |
| Hong Kong | 10–21 business days |
| Hungary | 5–14 business days |
| Iceland | 7–14 business days |
| India | 10–21 business days |
| Ireland | 5–10 business days |
| Israel | 7–14 business days |
| Italy | 10–21 business days |
| Japan | 7–14 business days |
| Kazakhstan | 5–10 business days |
| Latvia | 5–10 business days |
| Lithuania | 5–10 business days |
| Luxembourg | 7–14 business days |
| Malaysia | 10–21 business days |
| Malta | 10–21 business days |
| Mexico | 5–14 business days |
| Moldova | 5–10 business days |
| Netherlands | 5–10 business days |
| New Zealand | 10–21 business days |
| Norway | 5–10 business days |
| Philippines | 14–21 business days |
| Poland | 5–10 business days |
| Portugal | 7–14 business days |
| Romania | 7–14 business days |
| Saudi Arabia | 21–28+ business days |
| Serbia | 7–14 business days |
| Singapore | 10–21 business days |
| Slovakia | 7–14 business days |
| Slovenia | 7–14 business days |
| South Africa | 10–21 business days |
| South Korea | 7–14 business days |
| Spain | 7–14 business days |
| Sweden | 5–10 business days |
| Switzerland | 7–14 business days |
| Thailand | 10–21 business days |
| Turkey | 7–14 business days |
| UAE | 14–28 business days |
| United Kingdom | 5–10 business days |
| United States | 6–12 business days |
| Uzbekistan | 7–14 business days |
| Other countries | 14–21 business days |
3. Countries we do not ship to
Due to the armed aggression of the Russian Federation against Ukraine, we do not ship to the Russian Federation or the Republic of Belarus. Orders to these countries are neither accepted nor processed.
4. Order tracking
Once your order ships, we send the tracking number to the email address provided at checkout. The parcel typically appears in the carrier's system within 24 hours of shipment.
5. Force majeure during martial law
Due to ongoing hostilities on the territory of Ukraine, delivery times may be extended for the following reasons:
- 5.1. temporary suspension of postal services during air raid alerts;
- 5.2. power outages (blackouts);
- 5.3. restrictions on international postal routes;
- 5.4. other circumstances of force majeure (see Section 8 of the Public Agreement for details).
We do everything possible to ship orders quickly and post up-to-date logistics information on Instagram (@dukhmian).
6. If your parcel hasn't arrived
If your order has not arrived by the end of the maximum estimated delivery time, send an email to info@dukhmian.com with your order number — we will check the status and contact the carrier on your behalf.
7. Damage during transit
If your parcel arrives damaged, please photograph it before unpacking and send an email to info@dukhmian.com within 7 days. The full procedure is described in our Refund Policy.